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Terms & Conditions

TERMS & CONDITIONS

PPA Car Audio Pty Ltd
ABN 57 498 489 860

Introduction

This document is comprised of two parts. “General Terms & Conditions” and “Installer Terms & Conditions”. By using the Company Website, engaging with us, purchasing Products and Services from us you are agreeing to both the “General Terms & Conditions” and “Installer Terms & Conditions”.

GENERAL TERMS & CONDITIONS

Definitions

(“us”, “we”, or “our” “Company” “company”) PPA Car Audio Pty Ltd, ABN 57 498 489 860, and included entities related to or associated with it, any successor or assignee of the Company
(“Service, service, Product, product, Products, Services”) refers to Products listed on the https://ppacaraudio.com.au Website or to Products sold by the Company or to Products installed into a vehicle by an Installer.
(“Client”, “client”, “Customer”, “customer”) refers to an individual or entity that uses our Service.
(“Installer”, “installer”) refers to an individual, individuals or entity registered, contracted or employed by us to provide Service to our Clients.
(“you”) refers to a Client, Customer
(“Website, website”) https://ppacaraudio.com.au

Products Purchased from Us but NOT Installed by Us

Some vehicle modifications can adversely affect the electrical and/or Engine Control Modules of a vehicle. The Company highly recommends having professional installation on all products. The Company is not responsible for any adverse effects resulting from a product purchased from us but not installed by us.

Note about Accuracy of Product Descriptions

The Company makes every effort to accurately describe all products listed on our Website. However, The Company cannot guarantee correctness. It is advisable to check vehicle and part specifications before purchase to determine if the potential part(s) will properly fit the intended vehicle. If you have ANY questions, please do not hesitate to contact us for assistance. The Company is not responsible for misprints, and/or changes/variations made by vehicle and/or product manufacturers.

Non-Returnable Merchandise

  • Special orders may not be returned.
  • Due to the special nature of ordering non-stocked merchandise, special orders may not be returned for refund or credit. Special orders are covered under the manufacturer’s warranty. Deposits for special orders that the Company is unable to cancel are not refundable.
  • Labour, delivery or installation services may not be refunded.
  • Insurance Replacement merchandise is not returnable.
  • This includes replacement dashes/bezels, ashtrays, armrests, special painting, glass repair, etc.
  • Gift Cards.
  • Items that are damaged or abused.
  • Items that are missing accessories such as remote controls, cords and cables, original packaging.
  • Etched or otherwise personalised items.
  • No change-of-mind refunds.

Additional Online or Phone Order Policies

Shipping Costs:
The buyer is responsible for all shipping costs. If a product was shipped with FREE shipping and is later returned, the return is subject to a $30.00 shipping fee (if the initial cost of shipping is greater than the fee, then the buyer would be assessed the full charge incurred for shipping). Shipping costs are non-refundable, and the buyer is responsible for all return costs associated with returning a product for refund or exchange.

If an item is shipped and the buyer refuses delivery or it is deemed undeliverable; the full shipping cost will be taken out of the refund.

All mailed returns require a Return Authorization Number (RA#). Contact us for a RA# before returning any items. Any items returned without a proper RA# may not be properly refunded or credited. The Company is not responsible for returns that do not have a proper RA#.

Product Deliveries:
It is the buyers’ responsibility to make sure the delivery address is correct and that products delivered to the given address are safe and secure. The risk of loss and title for all items pass to the customer upon delivery to the carrier. The Company is not responsible or liable for any damage or loss arising from shipment. All orders are shipped to the address provided in the order.

The Company assumes no responsibility for lost or stolen products. The Company strongly recommends that you or a representative be available for all deliveries. The Company’ customer service team will supply a tracking number for all orders, so that appropriate arrangements can be made.

Note: Since deliveries can be delayed, and shipping/packing mistakes may occur, it is highly advised that you wait until you have confirmed delivery of all products before scheduling for an installation or beginning your own installation on a vehicle.

Items Damaged In Shipping:
Damage to products must be reported to us within 2 days from the delivery date in order to be considered for an exchange or refund.

Payments

By completing an order on our Website you agree to pay the Company in full and allow us to charge your credit card and/or PayPal account for any and all charges. These charges include (but are not limited to) cancelled order and restocking fees, return shipping and authorisation fees, collections fees, all product costs and legal expenses incurred due to fraudulent activity, costs due to duplicate orders and/or component upgrades. If you feel there is an error with your payment please contact us immediately.

Order Cancellations

The Company reserves the right to cancel any order at any time for any reason. If The Company cannot fulfill the order (e.g., item out of stock, suspicious or unconfirmed ship to address), The Company will cancel the order and refund any money collected accordingly. An online order confirmation does not signify that The Company has provided final acceptance of the order, nor does it confer that The Company has agreed to sell to you or ship the order to you.

Customer cancelled orders:
Orders cancelled after product is shipped will be subject to our restocking fees PLUS all original shipping and return shipping fees.

Discounts/Sales/FREE Shipping

Discount Codes/Coupons cannot be used on sale items or combined with special promotions and/or free shipping deals unless specifically noted. The Company reserves the right to reverse any applicable discounts, offers and promotions if they are applied to sale/promo items or free shipping deals without our permission.

Policy Changes

The Company reserves the right to change our policies without notice.

Product Warranties and Consumer Guarantees

All products are covered by the manufacturer’s warranty.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Website Use

The Company Website is an online information and ecommerce Website. Its use is subject to your compliance with the terms and conditions set forth below.

Please read this document carefully before using the website. By accessing or using the website, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the website.

Copyright, Trademarks, Licenses and Idea Submissions

The entire contents of the Website is owned or licensed property of the Company or its suppliers or licensors and is protected by copyright, trademark patent or other proprietary rights. The Company and its suppliers and licensors expressly reserve all intellectual property rights in all content on the Website. Products and company trademarks, service marks, and names mentioned in the Website are the trademarks of their respective owners. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the website, including text, graphics, code and/or software.

The Company grants you a limited license to access and make personal use of the Website and its content for non-commercial purposes only. You may print and download portions of material from the different areas of the Website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

You agree to grant to The Company a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display, and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Website (such as bulletin boards, forums and newsgroups) or by e-mail to the Company and in any media now known or hereafter developed. You also grant to the Company the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against The Company for any alleged or actual infringement or misappropriation of any proprietary right in your communications to the Company.

Use of the Website

(…existing website use, liability, indemnification, unlawful uses, third-party rights, termination, jurisdiction, miscellaneous, misprint…)

INSTALLER TERMS & CONDITIONS

PPA Car Audio Pty Ltd
ABN 57 498 489 860

(…existing definitions, engagement, acceptance, quotes, payment, OH&S, limitation of liability, jurisdiction, force majeure, international orders…)

Products & Labour Warranty

All our products and installation labour come with a limited 12-month warranty from the date of purchase. This warranty covers defects in materials, workmanship, and installation under normal use. If a defect arises and a valid claim is received within the warranty period, we will, at our discretion, repair or replace the defective product or rectify faulty workmanship.

Warranty Exclusions: This warranty does not cover:

  • Damage caused by improper installation, misuse, neglect, or accidents.
  • Modifications or alterations to the product.
  • Normal wear and tear or cosmetic damage.
  • Damage caused by exposure to extreme conditions, such as water, heat, or impact.
  • Products installed or used in a manner inconsistent with the manufacturer’s instructions.

Warranty Claim Process: To make a warranty claim, please provide proof of purchase and a detailed description of the issue. Claims can be submitted through our customer support team. The buyer is responsible for any shipping costs associated with returning the product for assessment.

This warranty is non-transferable and applies only to the original purchaser. It is provided in addition to any rights and remedies available under Australian Consumer Law.

Change of Mind Orders

If you request a refund due to a change of mind, we may accept it at our discretion. If accepted, a 25% restocking fee will apply.